Rackspace review

I have had a hosting account with rackspace.com for two years now and there is one thing I can confirm: Their customer support is truly fanatic. Each and every time I asked the support team about an issue, the response was not only fast – It was helpful. In the past I have hosted my web sites with various other web hosting companies and one should never underestimate how unfriendly and incompetent a web host can be. No longer am I victim to bad support and I will never go back to these hosts just for the sake of saving a few dollars per month. How many hosting companies do you know that offer to refund 5% of your monthly bill for each and every half hour your server is down? They truly live up to their promise of being fanatically dedicated to support. What I like best is that my account manager calls me up from time to time in order to see whether things are working smoothly and provides me with improvement suggestions for my business. One time I messed up some of the config files of my server and started to panic – By calling up the support center they were able to sort out the issue within minutes. Experiences such as this one are the ones that leave a lasting and positive impression on me.

It is true that their pricing is a bit more expensive than the competition but I firmly believe in the motto that you get what you are paying for. Given the friendliness and knowledge of the staff I am more than willing to spend a bit more to receive the attention I crave from a web hosting company.

In case you are currently looking for a web host, I strongly suggest that you give rackspace.com a try. I have had nothing but good experiences and do recommend this host to every one that is in need of a company that sells peace of mind.

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